Refund policy

KAYEL – RETURNS & EXCHANGES

At Kayel, we hope you love every piece you receive. Since most of our products are made in limited quantities, we request you to read our policy before placing your order.

Size Exchanges

• We’re happy to assist with size exchanges, subject to availability.

• Exchange requests must be raised within 5 days of receiving the order.

• A ₹250 (one product) and ₹300 (two products) exchange shipping fee applies towards return pickup and reshipping.

• The product must be unused, unworn, and returned with original tags and packaging intact.

• The new size will be dispatched once the returned product reaches us and passes our quality check.

Returns & Store Credit

• We do not offer refunds to the original payment method for sizing issues or change of mind.

• Approved returns will be issued as store credit equivalent to the product value.

• Store credit can be used for future purchases on our website and is valid for 6 months from the date of issue.

Non-Returnable Items

• Sarees with fall/pico done, customised products, discounted items, and gift cards are not eligible for return or exchange.

Damaged / Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear images and an unboxing video.

• After verification, we will arrange a replacement or refund, as applicable.

Please Note

• Products sent back without prior approval will not be accepted.

• Minor irregularities in handloom fabrics, prints, or handcrafted textiles are part of the beauty of handmade products and are not considered defects.